Warranty & Repairs

At Galleria Armadoro, we are committed to the quality and durability of our jewellery. We offer a five-year warranty from the date of purchase, ensuring your jewellery remains as stunning as the day you received it.

triangle gold hoop earrings

1. Five-Year Warranty Coverage

For the first five years after your purchase from our e-commerce site, we provide complimentary repairs for any issues related to wear and tear.

  • Shipping fee: During this period, you will only be charged for shipping once.
  • Repair process: Simply send the item to us using our repairs form. Once we receive it, we will repair and return the item to you at no additional cost.

After the five-year period, repairs are subject to a nominal fee depending on the specific repair required.

2. Gold Vermeil Jewellery Replating

We understand that gold vermeil jewellery may fade with time. To maintain its brilliance, we offer complimentary replating for all gold vermeil items purchased from our e-commerce store.

stacked lobe pierings
gold hoop earrings

3. Repairs for All Jewellery Types

Our repair service is available for all types of jewellery. Whether it’s a delicate chain or a bold statement piece, we will do our best to restore it if the damage is not irreparable. Please download our repairs form and follow the instructions to send your jewellery in for repair.

4. Repairs for Items Purchased from Stockists

If you purchased Galleria Armadoro jewellery from one of our official stockists, repairs are still available but will be subject to a small fee. Contact our customer care team for more details regarding your repair and associated costs.

chunky gold hoops

How to Initiate a Repair

gold rings

Download the Repairs Form

Download the repair form from our website.

Email Us For Support

Complete and Submit the Form

Provide the required information about your jewellery and the type of repair needed. Include this form with your item when shipping it to us.

Download Now

Send Your Jewellery

Use your preferred courier service to send your jewellery to the address listed on the form. Ensure the item is securely packaged.

Email Us For Support

Repair and Return

Once we receive your jewellery, our team will assess, repair, and return it to you. You will receive an email notification when your item is on its way back to you.

WhatsApp 

FREQUENTLY ASKED QUESTIONS

Repairs typically take between 2-4 days, depending on the complexity of the repair.

Contact Our Customer Care Team

If you have any further questions or need assistance with your repair request, don’t hesitate to contact our Customer Care Team

Or call us Mon-Fri : 10am-6pm (EET)