Warranty & Repairs
As with all fine things in life, you should take care to protect your jewelry and always store it in a fabric lined jewelry box taking care not to drop, bash or scratch. ALWAYS remove your jewelry when applying scent, lotions and potions, or even better , always put your jewelry on last when getting dressed.
CARE OF GOLD VERMEIL
Gold vermeil is a layer of gold over sterling silver and requires a little care and attention. Always remove your gold vermeil jewelry when applying scent, lotions and potions, even better, always put your jewelry on last when getting dressed.
Never wear your gold vermeil jewelry in the shower or when swimming. Chlorine especially at high temperatures can permanently damage or discolor your gold vermeil jewelry.
Gently clean your gold vermeil jewelry with a soft polishing cloth.
As with most precious metals, sterling silver tarnishes. Having said this, it is less likely to happen as quickly if regularly worn. Clean your silver jewelry in warm soapy water, ensuring that it is rinsed thoroughly and dried before storing. Alternatively polish your silver jewelry with a soft cloth. Like gold, silver is susceptible to damage by chlorine and you should avoid wearing silver jewelry when using chlorine or bleach.
Every piece of GA jewelry is guaranteed for 6 months from the date of purchase subject to normal conditions of "wear and tear".
Gold vermeil plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading. We offer free replating service within the 6 month warranty period. After that, you can replate your jewelry at an extra cost. This cost will vary, depending on the nature of the repair.
Even the finest jewelry requires a little extra attention now and again. Should your jewelry require repair - if a repair is possible and the jewelry is not enirely and irreversibly damaged- simply download our repairs form and follow the instructions. Once we receive it, we will update you for the process.