Refund policy
Returns Policy
Returns, refunds & important information
We want you to love your order. If something is not quite right, you may request a return, exchange or store credit for an eligible item within 14 days of delivery, provided it meets the conditions below.
Return window
You have 14 days from the date your order is delivered to request a return or exchange.
Returned items must be:
- unused and unworn
- undamaged
- in the same condition as received
- returned with their original packaging
- accompanied by proof of purchase
How refunds work
Once your return has been received and inspected, we will confirm whether it meets our return conditions.
If approved, your refund will be issued to your original payment method. The time it takes to appear in your account can vary depending on your bank or payment provider.
Items excluded from returns
Subject to applicable consumer law, the following items are not eligible for return or exchange:
- personalised items
- bespoke or customised items
- made-to-order pieces
- Sale and Vault items
- items that have been worn or used
- items not returned in their original condition
- pierced earrings that have been tried on or worn, for hygiene reasons where permitted by law
Late or missing refunds
If an approved refund has not yet appeared, please first check your bank account and then contact your card issuer or payment provider, as processing times can vary.
If you still cannot locate the refund, contact us at eshop@galleriasilver.gr.
Sale & Vault items
Sale and Vault items are not eligible for return or exchange, except where required by applicable consumer law.
Gift-wrapping fees
The optional gift-wrapping service costs €5 per order. For change-of-mind returns, this fee is non-refundable once the service has been fully completed, where you requested preparation during the cancellation period and acknowledged the loss of your right to cancel the completed service.
If you cancel before preparation begins, the gift-wrapping fee will be refunded. This does not affect your statutory rights, including where the service is not provided or is faulty.
Gifts
If an order was purchased as a gift, please contact our team before starting the return so we can advise you on the available options.
Where a refund is issued, it will normally be returned to the original payment method. Store credit may be available where applicable.
Need help?
Contact our team
If you have any questions about making a return, an existing return, exchange or refund, please contact us:
Email: eshop@galleriasilver.gr
Phone / WhatsApp: +30 694 555 3996
Customer service: Monday–Friday, 10:00–17:00
Address: 8 Ktena Str, 10563 Athens, Greece
Shipping your return
Return address
Please start your return request before sending your parcel. You can begin the process through your account or visit How to Make a Return.
GALLERIA ARMADORO | RETURNS
8 Ktena Str
10563 Athens
Greece
Tel: +30 694 555 3996
Returns within Greece are free via Geniki Taxydromiki.
For returns from all other countries, return postage is paid by the customer. Please use a trackable service and keep your proof of postage and tracking number until your return has been completed.
Original delivery charges are non-refundable except where required by applicable law.
The time required for an exchanged item to reach you will depend on your destination and the delivery service used.