Returns

• Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.
• GALLERIA ARMADORO will not accept returns of any items that have been worn. This is for hygienic reasons.
• We reserve the right to refuse a return if items are non-saleable.
• SALE  & customized items cannot be returned.
• Products must be sent back within 14 days of receipt (Greece, Cyprus and International deliveries).
• Shipping costs are not refunded unless items are faulty.

* Please note that once an order is made it cannot be cancelled. 

FAULTY ITEMS

We sincerely apologize if you have experienced any fault with your GA Jewelry. Please post your faulty item back to us. Please email eshop@galleriasilver.gr  for instructions. Please retain the tracking number in case there is any issue. Upon receipt of your faulty item, we will either repair or replace and dispatch as soon as possible. Please note for repairs this may extend the lead time on your returns.

 

RECEIVING YOUR REFUND

Refunds will be made within 5 working days of receipt of the returned goods. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded unless items as faulty.

 

HOW TO MAKE A RETURN

1. Items should be unworn, in the original packaging
2. Add the number of items returned in the “Qty” column and return reason in the “Reason” column in the Returns form that was in your package with your invoice. In case you don't have it, you can download it here.
3. Please affix the pre-address label that was in your package with your order, on to your parcel to your local post office. Always retain proof of purchase as we cannot guarantee refunds for lost parcels without it.
4. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded
5. Returns will be credited to the original payment method used
6. Exchanges and store credits are not supported.