Everything at a glance
Returns, made simple
A quick overview of everything you need to know before starting your return, exchange, or store credit request.
14 Days to Return
You can request a return or exchange within 14 days of delivery.
Free Returns for Greece
Returns within Greece are free of charge, making the process even easier.
Exchange or Store Credit
Prefer another piece? You can request an exchange or choose store credit.
Some Items Excluded
Sale, Vault, and customised pieces are not eligible for return or exchange.

Before you return
A few important things to check first
Before starting your return or exchange, please make sure your piece meets the conditions below. This helps us keep the process smooth, fair, and beautifully straightforward.
For hygiene and quality reasons, returned items must arrive back in unworn, original, and resellable condition.
Within 14 days
Your request must be made within 14 days of delivery.
Unworn condition
The item must be unworn and show no signs of use.
Original packaging
Please return the piece with its original packaging.
Eligible item only
Sale, Vault, and customised pieces are not eligible for return or exchange.
Your account
Log in to start your return
To keep the process secure and seamless, returns and exchanges are managed through your Galleria Armadoro account. Once logged in, you can access eligible orders, submit your request, and follow its progress with ease.
Access eligible orders instantly
Request a return, exchange, or store credit
Track the status of your request online
No account access? Our team can guide you.
Everything in one place
Your account is the easiest way to manage your order after purchase — from returns and exchanges to updates and support.

Need assistance?
We’re here to help
If you need help with a return, exchange, store credit request, or sending your parcel back, our team is here to make the process feel easy, clear, and beautifully straightforward.
Telephone & WhatsApp
+30 694 555 3996
Mon–Fri · 10:00–17:00Return Address
50 Omirou Str,
10672 Athens,
Greece
Returns FAQ
Everything you may want to know
A few clear answers to the questions we are asked most often about returns, exchanges, store credit, and faulty pieces.
Can I return worn pieces? +
How can I proceed with my return? +
What if my parcel gets lost? +
Are returns free? +
Can I make an exchange? +
What if an item is faulty? +
How do I receive my refund? +
Can I return an item I bought from a stockist? +
Can I return to and from the Athens store? +
Ready when you are
Start your return with ease
We have made the process simple, secure, and easy to manage online. If your order is eligible, you can request a return, exchange, or store credit through your account in just a few steps.
Please start your request before sending any parcel back to our return address.