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14 Days to Return
You can request a return or exchange within 14 days of delivery.
Returns & Exchanges
Returns, made simple.
We want you to love every piece you order from Galleria Armadoro. If something is not quite right, you can request a return, exchange, or store credit within 14 days of delivery.
14-day return window
Free returns in Greece
International return postage paid by customer
Exchanges available
Store credit available
Everything at a glance
What to know before you start
A quick overview of the essentials before starting your return, exchange, or store credit request.
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Free Returns for Greece
Returns within Greece are free of charge via Geniki Taxydromiki. For returns from outside Greece, return postage is paid by the customer.
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Exchange or Store Credit
Prefer another piece? You can request an exchange or choose store credit.
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Some Items Excluded
Sale, Vault, and customised pieces are not eligible for return or exchange.
How it works
Return or exchange your order in a few simple steps
Returns and exchanges are managed through your account for a clear, secure and easy-to-follow process.
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Log in to your account
Access your Galleria Armadoro account to view your order history and open the return portal.
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Select the order
Choose the order and item you would like to return, exchange, or request store credit for.
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Submit your request
Follow the guided steps and send your request through the system for review.
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Send the item back
Once approved, follow the return instructions provided in your account or by our team. Returns within Greece are free via Geniki Taxydromiki; customers returning an order from outside Greece arrange and pay for the return postage.
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We process it
As soon as your parcel arrives and passes inspection, we process your refund, exchange, or store credit.
Before you return
A few important things to check first
Before starting your return or exchange, please make sure your piece meets the conditions below.
✓
Within 14 days
Your request must be made within 14 days of delivery.
✓
Unworn condition
The item must be unworn and show no signs of use.
✓
Original packaging
Please return the piece with its original packaging.
✓
Eligible item only
Sale, Vault, and customised pieces are not eligible for return or exchange.
Please note: For hygiene and quality reasons, returned items must arrive back in unworn, original, and resellable condition.
Your account
Log in to start your return
To keep the process secure and seamless, returns and exchanges are managed through your Galleria Armadoro account. Once logged in, you can access eligible orders, submit your request, and follow its progress.
SecureAccess eligible orders through your order history.
SimpleRequest a return, exchange, or store credit in one place.
FastTrack the status of your request and see the next steps online.
Need help?No account access? Our team can guide you.
Need assistance?
We’re here to help
If you need help with a return, exchange, store credit request, or sending your parcel back, our team is here to make the process clear and straightforward.
Return Address
8 Ktena Str
105 63 Athens
Greece
Tel: +30 694 555 3996
Please only send returns after starting your request through your account or speaking with our team first.
Returns FAQ
Everything you may want to know
Clear answers to the questions we are asked most often about returns, exchanges, store credit, and faulty pieces.
Can I return worn pieces?
No. Returned items must be unworn, in their original condition, and sent back with their original packaging.
How can I proceed with my return?
Please log in to your Galleria Armadoro account, open your eligible order, and follow the guided steps to request a return, exchange, or store credit.
What if my parcel gets lost?
If your return parcel appears to be lost, please contact our team as soon as possible. We recommend keeping your proof of postage and tracking details until the return has been completed.
Are returns free?
Returns within Greece are free via Geniki Taxydromiki. For returns from all other countries, return postage is paid by the customer. Please use a trackable service and keep your proof of postage until the return is completed.
Can I make an exchange?
Yes, eligible items can be exchanged. You may also choose store credit if you would prefer more flexibility.
What if an item is faulty?
If you believe your item is faulty, please contact us with clear photos or a short video and we will review the issue as quickly as possible.
How do I receive my refund?
Once your return has been received and approved, your refund will be issued back to your original payment method.
Can I return an item I bought from a stockist?
Items purchased from a stockist must be returned to the original stockist and are subject to that retailer’s own returns policy.
Can I return to and from the Athens store?
Please contact our team before visiting regarding a store-related return, so we can guide you on the correct process first.
Ready when you are
Start your return with ease
If your order is eligible, you can request a return, exchange, or store credit through your account in just a few steps. Please start your request before sending any parcel back to our return address.
Start Your Return