Returns

HOW TO MAKE A RETURN

You may return your order within 14 days of receipt.

SALE & customised pieces are not eligible for returns or exchanges.

RETURNS FAQs

CAN I RETURN WORN PIECES?

No,items should be unworn, in the original packaging.

HOW CAN I PROCEED WITH MY RETURN?

Use the RETURNS FORM that was in your package attached to your invoice.

In case you don't have it, you can download it here.

If you are unable at the time to print the document, please reach out to our customer care via email, or WhatsApp.

Please affix the pre-address label that was in your package with your order, on to your parcel to your local post office. Always retain proof of purchase as we cannot guarantee refunds for lost parcels without it.

 

WHAT IF MY RETURN PARCEL GETS LOST? 

Items lost in transit will not be treated as returned, and cannot be exchanged or refunded

ARE RETURNS FREE?

Returns are free for Greece only. You can use the free voucher to make your return.

CAN I MAKE AN EXCHANGE?

Exchanges and store credits are not supported.

WHAT IF AN ITEM IS FAULTY?

We sincerely apologize if you have experienced any fault with your GA Jewelry. Please post your faulty item back to us. Please email customer care or send a WhatsApp message for instructions. Please retain the tracking number in case there is any issue. Upon receipt of your faulty item, we will either repair or replace and dispatch as soon as possible. Please note for repairs this may extend the lead time on your returns.

HOW DO I RECEIVE MY REFUND?

Refunds will be made within 5 working days of receipt of the returned goods. Your bank may take up to 7 working days to credit your account.

Refunds will be credited to the original purchaser’s credit card.

Please note shipping costs are not refunded unless items as faulty.

CAN I RETURN AN ITEM BOUGHT FROM A STOCKIST?

We cannot accept Returns for items that have been originally bought form any our Stockists.

CAN I RETURN TO AND FROM THE ATHENS STORE?

Yes, you can within 14 days with your proof of purchase and order number.

The Athens store is in the historical center of Athens at 58 Perikleous str on the 1st floor.

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